Alzheimer's Ministry
Typical slides from ATTACK OF THE VERBAL VILLAINS

The program begins with some general principles about characteristics of communication and its importance in relationships.  It then follows Burford as he encounters ten Verbal Villains, each of whom illustrates a deficient communication style.  A light-hearted approach prevails through this section, which helps trainees give up long-held marginal ways of responding and lessens their resistance to trying new methods.  The presentation concludes with a preview of five elements of helpful communication: empathy, respect, warmth, relevant advice, and confrontation. 

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