Build your skills in dealing with angry people and managing conflict so that you can maintain composure and have confidence in these situations that seem to come up more and more often. This is a workbook-based training program that can develop your ability to put biblical principles into practice in the "real world" where conflict occurs. It is not enough to just read about the principles--to learn the methods you need a coaching process, which these learning materials provide.
It includes a CD with 5 PowerPoint shows (including both the "Anger Storms" and "Verbal Villains" shows that are described elsewhere on this site) and 2 audio demonstrations. It also has a DVD that introduces each of the 8 topical sections of the book.
This is not just a book, it is a package of clear, enjoyable learning that will show you how to recognize problems early on (when they are easy to fix) on through resolution processes that leave you with the sense of satisfaction that you have done right by yourself without harming others. It will show you how to keep conflict at a minimum in your life. It includes sections on 8 common situations that create conflict and shows you how to approach them with tact and skill--How to handle put downs; How to ask for a raise; How to confront a person who has lied to you or been unjust to you; How to puncture-proof a marriage; How to confront in supervision; and 3 more.
8 1/2" x 11" paperback, 162 pages, with CD and DVD.
